Write to the company.

Questions about a seat, a charge, or your account. We do not answer what to buy, sell, or hold.

Hallridge Holdings LLC
30 N Gould St Ste R
Sheridan, WY 82801
USA

The seller is Hallridge Holdings LLC. A refund request belongs in that email, within 14 days of the first charge on a new seat. The rule is on the refund page.